At ExogeNix, we want you to feel satisfied with your purchase. If you are not completely happy with your order, we provide a simple return and refund process as outlined below.
1. Return Eligibility
You may request a return if:
The item received is damaged, defective, or incorrect
The return request is made within 14 days of delivery
The product remains unused and in its original packaging
Our products include keto supplements, wellness products, and daily lifestyle support products.
2. Non-Returnable Items
Certain items cannot be returned, including:
Products showing signs of use or customer-caused damage
Items returned after the allowed return period
Products missing original packaging, seals, or accessories
3. Refund Process
After receiving and inspecting your returned item:
We will notify you regarding approval or rejection of your refund
Approved refunds are typically processed within 5–10 business days
Refunds are issued to the original payment method used during purchase
4. Exchange Policy
We only replace items that arrive defective or damaged. For exchange requests, please contact our support team for assistance.
5. Shipping for Returns
Customers are responsible for return shipping costs unless the item received is defective or incorrect
Original shipping charges are non-refundable
6. Order Cancellations
Orders may only be cancelled before shipment. Once an order has been shipped, it must follow the standard return process.
7. Contact Us
If you have any questions regarding refunds or returns, please contact us:
