At AqueLina, we aim to provide fast, reliable, and secure shipping for all orders. This Shipping Policy explains how we handle order processing, delivery, and shipping timelines.
- Order processing: 1–3 business days
- Delivery time: 5–10 business days
- Tracking: Sent by email after shipment
- Shipping area: United States only
1. Order Processing Time
- All orders are processed within 1–3 business days
- Orders are not processed on weekends or holidays
- You will receive a confirmation email once your order is placed
- Our products include wellness and lifestyle products
2. Shipping Time
- Estimated delivery time: 5–10 business days
- Delivery times may vary depending on your location and external factors
3. Shipping Charges
- Shipping costs are calculated at checkout (if applicable)
- Any applicable shipping fees will be clearly displayed before payment
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email
- You can use this tracking number to monitor your shipment status
5. Shipping Delays
While we aim to deliver on time, delays may occur due to:
- Weather conditions
- Carrier issues
- High demand or peak seasons
We appreciate your patience in such situations.
6. Incorrect Address
- Please ensure your shipping address is correct at checkout
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by customers
7. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue.
8. Contact Information
For any shipping-related inquiries, you can contact us:
🌐 Website: https://exogenix.us/
📧 Email: Info@exogenix.us
📍 Address: 7916 Bayview Dr, Beach City, TX 77523
📞 Phone: +1 8882216011
